FAQ

Is VoiceBase a Voice Transcription service?

While VoiceBase can be used to create voice transcriptions, we primarily see ourselves as a Voice Search company, that allows you to find relevant sections within yours and other people's voice conversations (if they give you access). We believe that Voice Recognition Quality (current state of the industry) is not on a level where is allows us to replace the keyboard with a voice recorder or to turn a meeting into typed text (if you want to do that we suggest to you use our human transcription service). However speech to text technology is ideal for search and allowing you to find specific voice recordings as well as to jump right to the sections in a recording a search was done for.

In the future we will be able to make significant improvements to machine voice transcriptions and we hope to one day provide the opportunity to re-index all of your VoiceBase content with a nearly perfect transcription

How much Does VoiceBase Cost?

VoiceBase offers a FREE service with lifetime storage and search capability and limited audio and video capacity (50 hours audio and 5 hours video). Our Premium service includes up to 500 hours of audio storage and 50 hours of video storage for just $7.99 per month. The premium service also supports our priority indexing that makes your content searchable just minutes after you upload it.

If your application requires a near perfect transcription then you can request a human transcript for any recording with both the free and premium service at our industry leading rates

Where is my FREE machine generated transcript?

To find the machine generated keyword transcript click on the title of the recording and scroll to the bottom where you will see the Indexing Text box. You can then check the box next to this header to see the raw machine transcript.

For a more complete transcription we recommend ordering a human transcription.

How can I check on the status of my upload?

You can check the status of your recording uploads by clicking on the My Account tab and then Upload History.

Once the transcription is complete it will appear on your VoiceBase homepage and you can then share it, make comments, and view the transcription.

How do I delete a recording?

You can easily free up more of your allotted storage space by deleting recordings you no longer need to store.

To delete a recording click on the title of the file. In the Info box on the right you will see a red Delete button. If you click that button the file will be deleted.

How can I improve Voice Recognition Quality?

If you want to capture voice conversations, you should consider purchasing a voice recorder - Sony or Olympus are great choices. The cheap non brand models typically are not worth the trouble. If you are recording a lecture, a voice recorder right by the speaker (like a microphone) typically yields the best results. Some cell phones unfortunately have rather low quality built in microphones. This means even if a person is close to the device talking quality can be inadequate.

Currently the Iphone 4 has probably one of the best cell phone microphones built in, one that rivals the ones in voice recorders.

Why should I keep my voice recordings in VoiceBase?

Often the only record of the work we do is in voice conversations. Mostly those conversations are very valuable whether they are interviews, lecture recordings, sermons or any other voice conversation. Typically voice recordings get stored on personal computers where fire, theft, viruses or simply negligence threatens permanent storage. VoiceBase is using state of the art data centers, housed within Amazon AWS that provides safe and secure storage that surpasses anything that most individuals and organizations can do by storing the content themselves.

Additionally VoiceBase allows for the content to be searched and retrieved, shared if desired and interacted with others, from anywhere by using any web enabled device.

What about Music Recordings, can I use VoiceBase to store my music library?

VoiceBase is optimized for Voice Recordings. While music sections or sound sections within a recording, for example during a meeting or conference, will still work and get streamed, the audio code that converts all recordings for storage in VoiceBase is optimized for human voice.

So voice recordings are stored in perfect quality, while any music uploads are stored at a slightly lower quality. It works if the sound is stored in the context of a meeting, however VoiceBase would be the wrong choice for purely storing songs. Also the transcription engines used are optimized for human voice and will not work to transcribe the lyrics of a song. Any commercial platform to store or distribute music works better than VoiceBase. However, for voice and spoken content VoiceBase is ideal.

What languages are supported in VoiceBase?

VoiceBase supports English, Dutch, French, German, Italian, and Spanish for uploaded audio.

Currently only English is supported for human transcriptions.

Does VoiceBase share my recordings with others (as indicated in the terms of use)?