Agent Monitoring

Use VoiceBase’s keyword and phrase spotting feature to monitor conversations between agents and customers to identify the red flags. Train VoiceBase Insights to recognize what pertinent information sounds like and to alert a supervisor when the agent misses steps.

Agent Monitoring

Use VoiceBase’s keyword and phrase spotting feature to monitor conversations between agents and customers to identify the red flags. Train VoiceBase Insights to recognize what pertinent information sounds like and to alert a supervisor when the agent misses steps.


Script Adherence

By training the VoiceBase API with the agent’s script, keyword spotting and VoiceBase Insights will recognize lapses or miscommunication quickly and flag that call for review.
When an agent fails to communicate mandatory pieces of information to the customer it is important for the manager to be alerted. Now you can measure agents’ accuracy with VoiceBase’s speech-to-text API.

Script Adherence

By training the VoiceBase API with the agent’s script, keyword spotting and VoiceBase Insights will recognize lapses or miscommunication quickly and flag that call for review.
When an agent fails to communicate mandatory pieces of information to the customer it is important for the manager to be alerted. Now you can measure agents’ accuracy with VoiceBase’s speech-to-text API.