Speech Analytics for the Cloud: Catch Us At Enterprise Connect!
Stay on top of industry trends in the next generation of enterprise communications and collaboration systems and services at Enterprise Connect 2017.
Stay on top of industry trends in the next generation of enterprise communications and collaboration systems and services at Enterprise Connect 2017.
Artificial Intelligence (AI) has become an exciting buzz word that companies love to use when they are trying to describe their solution as “smart” technology. But, what does that really mean?
Successful sales teams analyze their phone calls to turn them into actionable data that improves scripts and tactics that aren’t working–and hone in on ones that are.
The most important part of any call is what’s said. With $1 Trillion in US spending influenced by phone calls, marketers need to know which campaigns are making their phones ring.
It’s important to know that your transcript quality can differ based on a handful of variables, particularly with compression. If you’re looking to surface insights from recorded content with speech analytics, you definitely want to analyze if your current recording formats and/or parameters are a good fit.