Ytel Selects VoiceBase To Enhance Its Cloud Contact Center Solution With Advanced Speech Analytics
On demand keyword spotting and auto-call scoring enable businesses of every size to detect trends and monitor agents
VoiceBase Will Be Doing “Big Voice” Things at LeadsCon Las Vegas!
LeadsCon Las Vegas is the most important event for Lead Gen and Performance Marketing—anywhere.
Transcripts, Search, and Keyword Spotting with Twilio and VoiceBase
VoiceBase makes it incredibly easy to programmatically pull up call recordings, powered by Twilio, to find the information you need. In this blog series they’ll walk you through integrating and managing VoiceBase in your app.
GreenRope Deepens Customer Relationships with VoiceBase Speech Analytics
GreenRope, a leading CRM and marketing automation platform, announced the launch of their new integration with VoiceBase, a leading on demand speech analytics platform.
Maximizing Call Center Performance
What does it really mean when “this call may be recorded for quality assurance?” Most often, it means that call isn’t improving much.