Who are we?
We are seeking an Account Manager with a passion for business relationships, to help find, cultivate and manage new and current VoiceBase partners. You will work closely with the sales-marketing team and have a pivotal role in the growth of a disruptive and exciting company.
- Work with VoiceBase’s most valuable customers to understand their needs and help them succeed.
- Assist in on-boarding and ongoing support while nurturing long-term partnerships.
- Help customers implement VoiceBase’s API to achieve strategic business goals and objectives.
- Understand why customers use VoiceBase and how they can derive more value from the product.
- Find opportunities for customers to increase their usage of VoiceBase.
- Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps.
- 2+ years of experience in Insides Sales/Account Management or similar role in a SaaS business.
- Proven ability to understand progressive technology.
- A true consulting approach and ability to communicate technical concepts to people of all backgrounds.
- Engaging personality, polished verbal and written communication skills.
- Exceptional ability to develop relationships.
- Experience in mitigating churn, driving renewals and other revenue producing programs.
- Highly organized self-starter that runs towards opportunities.
- Ability to work cross-functionally in a fast-paced startup environment.