Call center analytics provide executives as well as contact center management a way to gain access to transformational insights to improve customer service, sales, and minimize risk.
Today at Enterprise Connect, we are excited to announce that VoiceBase, the leading provider of speech analytics for the cloud, plans to launch VoiceBase EU, a European instance of its services platform in April of this year.
In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.
With the combination of highly accurate speech to text, intelligent keyword/topic extraction, and predictive insights training models, automatic event detection in spoken content is not only possible, but works really well.
We’re excited to share that The Silicon Review has named VoiceBase as one of the 20 Fastest Growing Big Data Companies of 2016!
So what are you really missing from your Call Center Scorecard? Automation.