With the combination of highly accurate speech to text, intelligent keyword/topic extraction, and predictive insights training models, automatic event detection in spoken content is not only possible, but works really well.
We’re excited to share that The Silicon Review has named VoiceBase as one of the 20 Fastest Growing Big Data Companies of 2016!
So what are you really missing from your Call Center Scorecard? Automation.
Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.
Insight utilizes predictive analytics to match all future calls to certain call classifiers, which can be unique for every customer.
Enterprise Connect is one of the key conferences focused on communications transforming businesses every year.