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How to Enable Twilio Dual Channel Recording For Better Speech Analytics

How to Enable Twilio Dual Channel Recording For Better Speech Analytics

by Byron Mathias-Fuqua | Nov 18, 2016 | API, How-To, Partners

At Twilio’s last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.

Top 5 Takeaways from SIGNAL 2016: The Marketplace, The IPO, 1 Million Developers and More!

Top 5 Takeaways from SIGNAL 2016: The Marketplace, The IPO, 1 Million Developers and More!

by Emily Nave | Jun 1, 2016 | API, Events, Partners

Twilio’s Signal conference (formerly known as TwilioCon) is one of the most highly anticipated weeks of the year for the Unified Communications industry.

How to Build Speech Analytics Into Any Twilio App – A Signal16 Talk

How to Build Speech Analytics Into Any Twilio App – A Signal16 Talk

by Emily Nave | May 20, 2016 | API, Educational, Events, How-To, Partners

What does a Twilio integration with VoiceBase look like?

How to Transition from Human Call Scoring to Auto-Call Scoring in 5 Easy Steps

by Emily Nave | Apr 12, 2016 | Big Data, Brand, Call Center, Educational, How-To, Product

With the combination of highly accurate speech to text, intelligent keyword/topic extraction, and predictive insights training models, automatic event detection in spoken content is not only possible, but works really well.

VoiceBase Announces New Predictive Analytics Product: Insights

VoiceBase Announces New Predictive Analytics Product: Insights

by VoiceBase Inc. | Jan 19, 2016 | Big Data, Brand, News, Product

Insight utilizes predictive analytics to match all future calls to certain call classifiers, which can be unique for every customer.

Ytel Selects VoiceBase to Enhance Its Cloud Contact Center Solution with Advanced Speech Analytics

Ytel Selects VoiceBase to Enhance Its Cloud Contact Center Solution with Advanced Speech Analytics

by VoiceBase Inc. | Mar 5, 2015 | Big Data, Call Center, Partners

On demand keyword spotting and auto-call scoring enable businesses of every size to detect trends and monitor agents

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  • Products
    • Enterprise Accelerator
    • VoiceBase Online
    • Developer API
  • Solutions
    • By Application
      • Customer Experience
      • Customer Analytics
      • Transcription
      • Predictive Analytics
      • Customer Engagement
      • Text Analytics
      • Workforce Engagement
    • By Industry
      • Insurance
      • Telecommunications
      • Healthcare
      • Financial Services
      • Retail
      • Travel & Hospitality
  • Use Cases
    • Customer Experience
    • Market Intelligence
    • Sales Optimization
    • PCI & Compliance
    • Call Center Analytics
  • About
    • Company
    • News & Press
    • Careers
    • Privacy Policy
  • Resources
    • Blog
    • Whitepapers
    • Integrations
    • API Documentation
    • Support
    • Login