Organized Success

Globally searching calls and organizing the results helps businesses quickly detect trends and apply the learnings. Agent monitoring, measuring the success of a campaign or detecting potential churn can be made much more efficient.

Organized Success

Globally searching calls and organizing the results helps businesses quickly detect trends and apply the learnings. Agent monitoring, measuring the success of a campaign or detecting potential churn can be made much more efficient.


What are Customers Saying?

Keyword or phrase spotting allows a business to create custom groups of specific terms that will be automatically tagged when present. Simple logic can be applied to trigger an automated business process.

What are Customers Saying?

Keyword or phrase spotting allows a business to create custom groups of specific terms that will be automatically tagged when present. Simple logic can be applied to trigger an automated business process.


See Results

We return the results back in JSON data where keywords are returned and nested within topics or defined categories. Keywords are returned with time stamps and scores that denote their relevance to their parent topics. The “unknown” value is a placeholder for speaker names in stereo files or when human transcripts are ordered.