Sensitive Information

The value of removing sensitive information such as PCI or SSN from both the transcript and audio of a file is significant: when this information is scrubbed from a business server, its database then becomes queryable and  customer interactions may be used for training, management and compliance purposes.

Sensitive Information

The value of removing sensitive information such as PCI or SSN from both the transcript and audio of a file is significant: when this information is scrubbed from a business server, its database then becomes queryable and  customer interactions may be used for training, management and compliance purposes.


Profanity

VoiceBase can also redact offensive keywords or phrases that were spoken or incorrectly transcribed to ensure all captioning and playbacks would never be offensive to the user.

Profanity

VoiceBase can also redact offensive keywords or phrases that were spoken or incorrectly transcribed to ensure all captioning and playbacks would never be offensive to the user.


SEE RESULTS

To redact sensitive information from a media file, upload it to VoiceBase, with a redact section in the detector configuration. In this example, any words in the detected region will be replaced with [redacted].