Learn how VoiceBase’s secure platform allows you to detect and/or redact PII / PCI data within your call recordings, transcripts, and analytics. Protect your customers’ sensitive information with AI-Powered Speech Analytics.
VoiceBase PCI Detection & Redaction
VoiceBase allows you to detect and/or redact PCI data in your recordings, transcripts, and analytics. VoiceBase offers two specific features to handle PCI data; PCI detection and PCI redaction.
To learn more about the importance of PII redaction in your contact center transcripts, read our blog on creating a secure PCI-safe database.
The VoiceBase API Platform is PCI DSS Level 1 Certified