Organizations need to up their game to take on smarter uses of voice over the coming decade. Organizations will have to gear up for “Big Voice Data” that goes beyond rudimentary search to analytic leverage and secure redaction of sensitive voice phrases.
Voice Analytics Blog
Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time. At that volume of agents and calls, many call center managers quickly discovered they could not afford to re-listen to every call, but they also couldn’t afford not to. So they compromised.
Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.
Insight utilizes predictive analytics to match all future calls to certain call classifiers, which can be unique for every customer.
Enterprise Connect is one of the key conferences focused on communications transforming businesses every year.
LeadsCon Las Vegas is the most important event for Lead Gen and Performance Marketing—anywhere.