Unfortunately, there still exists a large stigma amongst executives that marketing is an expense and not a strategic investment. And perhaps more unfortunately, the burden falls upon the marketing team to prove otherwise.
You can’t manage what you don’t measure.
Customer experience is poised to overtake price and product
as the leading competitive differentiator in 2020.
How does your CX stack up?
Voice of the Customer
Gain new insights about caller sentiment and intent with advanced speech analytics and keyword detection. Use data from granular reports to drive operational strategy, customer service, and quality management.
Embrace the Power of Customer Experience
Collect market research and organic feedback of your products, services and website through each customer interaction.
Equip managers to fill the gap between customer expectation and agent behavior. As customer requests evolve, ensure that your agents are up to date on current trends, expectations and needs of every customer.
Reduce customer churn and improve customer outcomes. With speech analytics sales, service and marketing departments can gain a competitive advantage to reduce customer churn and increase revenue.