Businesses today walk a fine line with their call center operations. They want to be able to optimize staff productivity, but there is always the looming task of ensuring compliance and sales standards are met, all while providing an exceptional customer experience. Analyzing these calls can help you find the right balance between customer experience and operational efficiency. A commonly-used solution for call center compliance is speech analytics.
It’s time to modernize how you see speech analytics data.
Every conversation happening in your call center is a treasure trove of actionable data, data that can help inform business decisions, educate and train call center agents, and even predict industry and market trends. All of these data points are integral components to an organization’s ability to provide exceptional customer service to anyone interacting with your brand.
Automatically Score 100% of Calls
Generate automatic agent scorecards so managers can quickly and easily review who their best performing agents are and why.
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Easily Manage Risk and Fraud Compliance
Automatically detect fraudulent occurrences across all calls. Compliance with security regulations is at the core of VoiceBase to build brand trust with customers.
The key to brand loyalty is satisfied customers. Speech analytics allows businesses to extrapolate auto NPS and CSAT scores across 100% of their calls, guiding businesses to new and successful strategies.
PCI DSS Level 1 Certified
Cleanse call recordings and transcripts of sensitive PCI data with VoiceBase’s PCI detection and redaction feature. Businesses can now query a database full of rich customer insights to leverage while keeping sensitive customer information secure.