Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. A popular question that we get from developers is, how can we use VoiceBase features to identify recordings that end with, “Thank you for calling company XYZ” with a high level of confidence that the entire phrase was present in the recording?
The Kaltura REACH video search and accessibility suite offers Automated Speech Recognition (ASR) machine transcription through video captioning with VoiceBase. With ASR, the words spoken in your video are transcribed and machine-generated captions are provided for indexing.Learn More
Provide an mechanism for viewers to easily navigate to the section of content they are looking for. With global search across hundreds of thousands of files, valuable archives are now unlocked and can be accessed over and over again.
VoiceBase empowers video management tools to influence how their content is consumed through keyword extraction and topic generation. Using artificial intelligence we can define topics that were not mentioned directly.
Video captioning allows you to measure how content is consumed with VoiceBase’s keywords and topics. Video managers can analyze which terms were frequently clicked on and which section was re-visited the most. This data can help benefit your future content choices and SEO strategies.