VoiceBase Brings Cloud-Based Speech Analytics to Dreamforce ’16

by VoiceBase Inc.
dreamforce 16 cloud logotype RGB

VoiceBase Exhibiting at Dreamforce 2016

If you’re a Dreamforce pro, you know that there is zero time to waste at this conference – there are hundreds of sessions to go to, speakers to listen to, crazy parties to attend and people to network with. So, what should you allocate your time towards?Well, let us introduce ourselves.

It’ll be our first year exhibiting at Dreamforce and as newbies we’re excited to meet everyone and invite you to visit us in the expo hall (booth #2147). We’re a San Francisco based company that is coming to show the world (almost everyone in the world will be at Dreamforce, right?) how they can transform their businesses with machine transcriptionspeech analytics and predictive insights. As an API company, our technology is flexible and dynamic for applications across many industries – sales, marketing, customer service, financial, health care and more.

Why Big Voice?

The next big thing in data analytics is Big Voice™ and our secret powers are turning spoken information into actionable intelligence. There is currently a plethora of recordings containing valuable customer and business insights that are simply falling off the table. Just recording isn’t enough anymore if you can’t access and analyze your recordings at scale. Meet VoiceBase.

Identify words, phrases and patterns that correlate with important customer actions, to drive business results.

Accurately Measure Leads

VoiceBase Predictive Insights can identify “hot leads” and “non-prospects” based on custom training data, allowing a business to distinguish which opportunities deserve the most attention. Understanding the quality of conversations agents have with your purchased leads, is a critical factor in being able to optimize future spend.

Campaign Tracking

Did the messaging in your marketing campaign drive the types of calls that you were targeting? What kinds of questions or objections did respondents have? The compounded benefit of these insights ensures you get the maximum impact from your lead-gen dollars.

Accelerate Agent Training

Globally search the calls of successful agents and replay how they deal with specific types of objection handling to quickly train new agents. Click-n-play access into the time line of your top performing agent’s recordings is a “best practice” for onboarding new agents.

Come by our booth to learn how to make the most of your call intelligence.


Dreamforce. October 4-7, 2016 | San Francisco, CA. Join the inoovation at the world's largest software conference.

Dreamforce Details

If you’re eager to schedule a time to chat, use the button below to plan a one-on-one meeting and live demo with a VoiceBase team member.

Come see our talk

Thurs, Oct 6th 12pm @ Partner Theater 4.

Next Generation Speech Analytics To Power Auto Call Scoring With Salesforce Wave

Jay Blazensky, CRO & Co-founder VoiceBase, will discuss how speech recognition and deep learning combine to enable the automatic scoring of all your calls, with results integrated in Salesforce Wave. Now your BI tools can report on and drill down into the actual voice of the customer and the agent.

Where we’ll be

We’ll be at booth #2147 (We also have some friends nearby that you should say hi to!)

If you see us, don’t forget to snap a pic!

Dreamforce hashtag: #DF16

VoiceBase hashtag: #BigVoice @VoiceBase

Expo Hours – (When to see us!)
Tues: 11:00 a.m.–8:00 p.m.
Wed: 9:00 a.m.–5:00 p.m.
Thurs: 10:00 a.m.–5:00 p.m.
Fri: 10:00 a.m.–2:00 p.m.

Can’t wait?!

Interested in learning more about VoiceBase’s speech recognition and speech analytics solutions before the show? Contact us here to arrange a demo call today, or visit our website for more information.

CURIOUS WHAT WE’RE DOING WITH TWILIO? (World’s Sexiest Stock)

More From the big voice blog

Preparing Your Contact Center for the Holidays

Preparing Your Contact Center for the Holidays

When it comes to purchases, voice is still king, with over half of consumers preferring to call a brand when issues arise or when making high value purchases. To help your call center be successful this season, we have some tips to keep your head above water.

read more

More content like this: