Genesys

genesys contact center solution with voicebase

The Genesys™ PureCloud™ contact center platform is the first cloud customer engagement solution purpose-built for the future. It was designed from the ground up to address the spectrum of legacy and emerging digital paradigms. It also scales quickly to meet shifting customer demands. Built for the contact center customer who doesn’t want to deal with complex configuration and deployment, or employ a team of network engineers to handle sudden spikes in customer interactions, the PureCloud platform deploys in days and scales automatically. This means you can focus on providing business value to your customers. Modern businesses can use multiple

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OppSource

unleash the power of conversational data

OppSource is a Sales Engagement Platform powered by machine learning. Through the use of our platform sales teams are able to be more productive and drive higher sales while drastically reducing manual data entry. Our customers are able to leverage machine learning to unlock conversational data to gain product feedback and effectively replicate their top performing processes and messaging.

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Symbee

Symbee is a new breed of developers and consultative experts; obsessed with delivering business outcomes that are focused on the Agent and Customer experience. Our Core belief is that, great customer engagement starts by empowering the agents and business owners with solutions which are intuitive, informative, easy to use and manage. Omni channel has become a requirement to allow customers to engage on any media, anytime and anywhere; Symbee is the connected fabric that brings it all together.

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ZaiLab

ZaiLab is a next-generation software company specializing in omni-channel cloud-based contact center software. They create software for businesses of all sizes, particularly small to medium contact centers looking for a cost-effective way to personalize routing, improve client conversations and increase efficiency. With South African-based ZaiLab, setting up a contact center is quick and easy, and users can enjoy the functionality right away, including the Single Waiting Room that routes interactions based on customers’ past experiences, personalized by machine learning. With this pay-as-you-use software, there are no monthly fees or contracts and users are only charged for what they use.

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ListenLogic

The ListenLogic platform allows companies to gather customer intelligence across contact center voice recordings, social media, email, surveys, text and more. Analyze your unstructured data with precision and facilitate action by consolidating customer channels into one central view.

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eMAM

eMAM is a powerful media asset management platform that provides an online proxy library of digital content with rich collaboration tools while managing native resolution content in storage and archive. With a series of best-in-breed integrations, eMAM can provide complete integrated media workflows. eMAM systems range from small workgroups to large enterprise installations, on premise or in the cloud, with access from any web browser, Android tablet, or iPad.

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CallN

CallN provides business and conversational intelligence to businesses using VoIP telephony. A SaaS cloud-based Voice analytics solution with a highly intuitive interface that customers love for its ease of use. CallN provides call recording, reporting, campaigns right through to voice-based Customer Experience Management and Analytics. Specific features include AI-powered voice and sentiment analysis, geo-location of calls, topic and keyword analysis, agent scoring and a powerful drag and drop rules engine

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Callcap

Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

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HireVue

HireVue helps global enterprises gain a competitive advantage in the modern talent marketplace with video interviewing software, assessments, and coaching. Our Video Intelligence platform is transforming the way companies discover, hire, and develop talent. By combining video interviews with predictive, validated I-O science and artificial intelligence, HireVue augments human decision-making in the hiring process and delivers higher quality talent, faster. HireVue works with over 600 customers globally, including leading brands such as Vodafone, Nike, Intel, Tiffany & Co., Honeywell, Qantas, Carnival Cruise Line, and 40% of Fortune’s Most Admired Companies. We help our clients lead their industries with 50%

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