ZaiLab

ZaiLab is a next-generation software company specializing in omni-channel cloud-based contact center software. They create software for businesses of all sizes, particularly small to medium contact centers looking for a cost-effective way to personalize routing, improve client conversations and increase efficiency. With South African-based ZaiLab, setting up a contact center is quick and easy, and users can enjoy the functionality right away, including the Single Waiting Room that routes interactions based on customers’ past experiences, personalized by machine learning. With this pay-as-you-use software, there are no monthly fees or contracts and users are only charged for what they use.

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Aria Solutions

Since 1997, Aria Solutions has been a go-to partner for some of the largest customer service organizations. We work across a wide technology landscape to deliver insights, automation, and true omnichannel experiences, specializing in Genesys, Salesforce, and Amazon Connect platforms.

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CallN

CallN provides business and conversational intelligence to businesses using VoIP telephony. A SaaS cloud-based Voice analytics solution with a highly intuitive interface that customers love for its ease of use. CallN provides call recording, reporting, campaigns right through to voice-based Customer Experience Management and Analytics. Specific features include AI-powered voice and sentiment analysis, geo-location of calls, topic and keyword analysis, agent scoring and a powerful drag and drop rules engine

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Perficient

Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution and value with outstanding digital experience, business optimization and industry solutions.

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Listening Methods

Listening Methods is a boutique speech analytics consulting firm that has many years of expertise in building queries and categories that allow for deep inspection of calls and also power contact center quality assurance/compliance scorecards. They have deep experience in diagnosing IVR abandons and IVR flow issues using automated speech analytics technology.

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Anexinet

At Anexinet, we stand true to our founding mission of more than a decade: “To deliver real value by integrating useful technology in a timely manner at a fair price.” As a systems integrator and technology management firm, we help mid-market and Fortune 1000 companies to optimize their IT investment by improving system performance and operational processes. At Anexinet, we serve our clients in two ways. On the Consulting side, we serve as a systems integrator, helping our clients integrate new technologies into their existing environment, with an eye toward business and process improvements. On the Product Sourcing side,

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Amazon Connect

Amazon Connect is a flexible, cloud-based contact center service on AWS that enables organizations to provide optimal customer service at a lower cost. This is an attractive option for budget and quality conscious organizations that operate contact centers with varying work flows. There is no physical infrastructure to deploy and manage, so you can scale your Amazon Connect contact center up or down as needed. This is an open service, meaning it is easy to integrate with speech-to-text APIs from VoiceBase.

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