Integrate VoiceBase with Genesys for an end-to-end customer contact center call tracking and analytics solution.
The Genesysâ„¢ PureCloudâ„¢ contact center platform is the first cloud customer engagement solution purpose-built for the future. It was designed from the ground up to address the spectrum of legacy and emerging digital paradigms. It also scales quickly to meet shifting customer demands.
Built for the contact center customer who doesn’t want to deal with complex configuration and deployment, or employ a team of network engineers to handle sudden spikes in customer interactions, the PureCloud platform deploys in days and scales automatically. This means you can focus on providing business value to your customers. Modern businesses can use multiple tools and systems for different business processes.
Genesys PureCloud contact center platform can integrate with VoiceBase’s API to provide modern businesses with the ability to customize their contact center solution Speech Analytics data. Empowering customers to take control and analyze their call data, their way. Â
✔ Speech-to-text
✔ Keyword and Phrase Spotting
✔ Number Formatting
✔ PCI Redaction
✔ Conversation Metrics
✔ AI-based Predictive Auto Call Scoring
✔ Custom Vocabulary
✔ Topic Generation
✔ PCI Detection
✔ Call Categories
Get Expert Assistance
Contact our team for help with integrations or to get your account set up with VoiceBase so you can start building your solution!