SUPPORT
How can we help?
Popular Solutions
API Support Docs
Does VoiceBase have its own speech engine?
Yes, we have our own proprietary speech engine.
Can my files be deleted after transcription?
Yes, you have the option to delete files yourself. If and when you delete files all copies and any derivative material, transcripts, etc. are immediately and irretrievably deleted.
Turnaround Time for Machine Transcription?
We use parallel processing and split the audio file into 1 minute chunks. Thus, we chop a 5 minute call into 5 one min pieces and send them out to multiple servers for processing. For example, if the job is a 5 min video, we can send back to you within 90 secs-3 mins. We also provide SLAs and 99% guarantee for 10 min, 2 hr, 24 turn around.
Contact Support
RELEASE NOTES & SYSTEM STATUS
Subscribe to status updates and view the release notes for VoiceBase Speech Analytics products here.
Help Articles
Learn more about voice analytics, leveraging VoiceBase products in your Call Center, and More:
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
Insurance Call Center Voice Analytics Case Study
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.
Remote Call Center: 8 Tips for Managing Performance
Agents are more frequently working from home, which brings new challenges and considerations for organizations to optimize performance and maximize ROI even with a distributed workforce.
Executive Guide To Call Center PCI Compliance
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.
AI for CX: 5 Actionable Tips to Leverage Artificial Intelligence for Customer Experience
The use of artificial intelligence in an enterprise call center is not to replace your agents, but to empower them with the insights about their behavior as well as the customer’s. Enterprises can apply machine learning to find the full value from inbound and outbound calls.
The TRUE Voice of the Customer
By leveraging this powerful technology, brands can access a wealth of value, optimize their customer experience, and in turn increase profits through more effective customer retention.
Voicebase and Thoughtspot Partner to Offer the Enterprise Searchable and AI-Driven Voice Analytics
Voice Analytics has been empowering frontline workers in contact centers and organizations for years, but 86% of businesses report that they need better technology-enabled insights to really gain value from their data. The value of these analytics can be transformational for enterprises.