VoiceBase - APIs for Speech Recognition & Speech Analytics

Analyze voice data beyond the contact center.
Empower Sales, Service and Marketing.

Enterprise Analytics Platform

AI Predictive Analytics

VoiceBase AI takes a different approach to speech analytics, by leveraging patterns and data not recognizable to the human eye. We train custom predictive models to spot complex events and predict future customer behavior. More >

AI

Speech Analytics

These analytics allow customers to slice and dice their data, their way. Evaluate and categorize calls at scale to build scorecards, reports, dashboards and KPIs. More >

Speech
Analytics

Knowledge Extraction

Make recorded content discoverable with Knowledge Extraction. VoiceBase surfaces keywords and topics from recordings to provide auto notes which can be scanned or used to drill-down into content. More >

Knowledge Extraction

Speech-to-Text

VoiceBase's automated speech recognition (ASR) platform utilizes deep learning neural networks to best determine 'what was said.' More >

Speech-to-Text

API Platform

The VoiceBase speech analytics platform is a secure, scalable, reliable REST API which enterprises and service providers rely on every day to deliver actionable intelligence. More >

API Platform

Turn your calls into insights!

Solutions for Any Enterprise Organization

Customer Experience

Customer Experience

Listen to the organic feedback and insight your customers
are telling you every day.

Service

Focus on your agents, not on listening to calls.

PCI Redaction

Mitigate risk and automatically detect and redact
sensitive information in your transcripts.

Marketing

It’s time to track calls like you track clicks!

Customer Experience

Listen to the organic feedback and insight your customers
are telling you every day.

Service

Focus on your agents, not on listening to calls.

PCI Redaction

Mitigate risk and automatically detect and redact
sensitive information in your transcripts.

Marketing

It’s time to track calls like you track clicks!

Explore More Use Cases >

How to Spot Bad Customer Experience

Call Analytics for Business Intelligence

AI For The Contact Center

View More Blog Posts