AI-Powered

Voice Intelligence

Transformational Insights for the Enterprise

Understand & Improve CX

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Quantify Customer Sentiment and Measure the TRUE Voice of the Customer

Lower Compliance Risk

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Automatically Scrub Sensitive Data Such as Credit Cards to Protect Customer Data

Optimize Sales

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Discover & Replicate Best Techniques Across Your Team to Increase Conversions

World-Class Partners & Customers

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twilio
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avantive solutions call centers
delta dental insurance

Turn Voice Data INTO Insights

Increase Sales         Improve Customer Experience        Minimize Risk

Our customers discover new ways to lower call center costs, maximize revenue, and minimize compliance risk with our flexible, scalable solutions. 

Using AI, Natural Language Processing, and Intelligence Tools, we turn raw unstructured call data into structured, rich data for analysis.

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Analyze 100% of 

CUSTOMER INTERACTIONS

Powerful insights from every sales, service, or marketing call. 

Improving CX With Voice Analytics

“VoiceBase has been key to our digital transformation by providing rich custom voice analytics across every single department. The Voice of the Customer should be the fabric of every enterprise and we realized that we had limited access to what our VoC really was until we started to leverage VoiceBase’s enterprise analytics solution.”

Becky Masters, Delta Dental of Washington

Speech-to-Text

Automatically transcribe recordings with natural language processing (NLP).

Speech Analytics

 Analyze, inspect and categorize calls with our industry-leading  query solution.

PCI Redaction

Automatically detect and redact sensitive data PCI / PII data from the audio and transcript.

Tone & Sentiment

Includes 40 paralinguistic metrics such as silence, overtalk, dynamism & sentiment.

AI Predictions

Detect and predict complex behavior with high accuracy using machine learning.

Text Analytics

Analyze chat, email, CRM, and support data for a complete view of customer interactions.

Automated Agent QA

“Being able to pinpoint the exact timing and specific verbiage used in successful conversations provides us with the data needed to help our team of agents be more productive.”

Frank Pettinato,  Avantive

 

Discover What’s Possible

Sign up for a personalized voice analytics demo with our team of experts.