AI-Powered Speech Analytics
Discover your next strategic insight
Turn Call Center Data into Value
for the Enterprise
Understand & Improve CX
Quantify Customer Sentiment and Measure the TRUE Voice of the Customer
Lower Compliance Risk
Automatically Scrub Sensitive Data Such as Credit Cards to Protect Customer Data
Discover & Replicate Best Techniques Across Your Team to Increase Conversions
Turn Voice Data INTO Insights
Increase Sales Improve Customer Experience Minimize Risk
Our customers discover new ways to lower call center costs, maximize revenue, and minimize compliance risk with our flexible, scalable solutions.
Using AI, Natural Language Processing, and Intelligence Tools, we turn raw unstructured call data into structured, rich data for analysis.
Analyze 100% of
Make better business decisions from every sales, service, or marketing conversation.
Voice Analytics software to transcribe contact center calls and organize the data for actionable insights.
Improving CX With Voice Analytics
“VoiceBase has been key to our digital transformation by providing rich custom voice analytics across every single department.
The Voice of the Customer should be the fabric of every enterprise and we realized that we had limited access to what our VoC really was until we started to leverage VoiceBase’s enterprise analytics solution.”
Becky Masters, Delta Dental of Washington
Automatically detect and redact sensitive data PCI / PII data from the audio and transcript.
Tone & Sentiment
Includes 40 paralinguistic metrics such as silence, overtalk, dynamism & sentiment.
Analyze chat, email, CRM, and support data for a complete view of customer interactions.
Automated Agent QA
“Being able to pinpoint the exact timing and specific verbiage used in successful conversations provides us with the data needed to help our team of agents be more productive.”
Frank Pettinato, Avantive
Discover What’s Possible
Sign up for a personalized voice analytics demo with our team of experts.