PCI Compliance for Call Centers

Automated Redaction for Calls and Transcripts

Detect and Redact Sensitive Data

PCI Compliance

The Payment Card Industry Data Security Standard (PCI DSS) is a set of standards designed to keep customer data safe. 

Any business handling payments is required to adhere to PCI compliance rules, and face large fines for non-compliance. 

VoiceBase PCI Redaction

VoiceBase PCI Redaction tool enables automated detection and redaction of credit card numbers and other information to help call centers maintain compliance. 

By automating PCI redaction, call center call recordings and transcripts are scrubbed of payment card info, social security numbers, and more. 

PCI DSS Level 1 Certified

VoiceBase is PCI DSS Level 1 Certified, meaning we meet the highest level of security compliance requirements. Our customers see highly accurate, secure PCI redaction for call center audio recordings, transcripts, and text conversations. 

Flag Banned Terms & Keywords

Flag Unauthorized Terms

Flag banned or unwanted terms within your voice data that merit risky behavior on behalf of your agents and employees.

Track Non-Compliant Keywords

Utilize keyword spotting groups and categories to track all occurrences of potential non-compliance within your call center.

Ensure Agent Script Adherance

Monitor Every Call

Monitor your calls to abide by the specific rules outlined in the federal consumer protection laws and enforced by the CFPB, the FTC and the OCC. Ensure that your agents are not deviating from pre-determined, compliance-ready verbiage.

Better Scripts For Better Agents

Quickly identify who is following compliance scripts and who is not. Better train the agents that need help the most by adjusting scripts and enforcing adherence.

Redact PCI, SSN and other PII

Redact Sensitive Customer Information

Sensitive information like payment cards, social security numbers, and account numbers needs to be properly redacted from your customer conversations to adhere to data security laws. VoiceBase automatically detects exactly where this information is spoken and redacts it from both the transcripts and the audio files to ensure the security of your data. 

Focus on Extracting Value

With properly redacted files, you have the freedom to perform unlimited queries and searches across all of your customer interactions. VoiceBase is PCI DSS Level 1 Certified so you can have peace of mind when it comes to data security, and focus on getting the insights you need.

Learn How it Works

Download the VoiceBase PCI Redaction datasheet to see how the technology works and how it’s used in leading contact centers.

PCI blog image with desktop screen and security icons

VoiceBase insights

Create Custom Regulatory Dashboards With the BI Tool of Your Choice

Pre-Made & Customized Dashboards

Utilize VoiceBase’s pre-built dashboards or customize your own to pinpoint potential risks fast:


  • Agent Scorecards
  • Topic Discovery
  • Search

Dashboard Features

Reduce compliance risks with quick analysis of all your interactions: 


  • Monitor if agents are following compliance scripts
  • Track flagged keywords
  • Search for specific compliance-related topics to see how agents are handling them

Read more on VoiceBase Compliance TOOLS

Compliance monitoring: harnessing the power of speech analytics

How to regulate compliance with speech analytics

Call center data security in the new world of WFH

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