Automated PCI Redaction for Call Center Compliance

The Value of PCI Redaction 

Contact centers handle customer information daily, sometimes sensitive, payment card information (PCI), or personally identifiable information (PII). Depending on your industry, it may be necessary for agents to process information such as payment data, but how can you ensure data security and minimize risk? 

Enterprise organizations know that protecting their customers is a top priority, and can mean big fines if not handled properly. PCI / PII detection and redaction is a VoiceBase feature that contact centers use to remove sensitive data from recordings and transcripts. Utilizing this feature when calls and customer interactions are processed ensures that your contact center analytics are safe to use and your customers are protected. 

voicebase pci redaction

PCI / PII Compliance Infosheet

Learn how VoiceBase’s secure platform allows you to detect and/or redact PCI data within your call recordings, transcripts, and analytics.

How VoiceBase PCI Redaction Works:

  • Detecting and Redacting PCI / PII Data From recordings, transcripts, and analytics
  • Creating a PCI-Safe Database
  • Customize Fraud Alerts
  • Ensure Compliance Across Your Contact Center

PCI Detection and Redaction

PCI/PII Detection and Redaction has become a necessary tool for contact centers to maintain compliance across their agent teams, even remotely. 

Minimize Risk, Maximize Compliance

Beyond risk mitigation, PCI redaction also allows for visibility into operational metrics while upholding proper data security. Organizations can analyze and inspect calls and transcripts as needed without the risk of exposing customer data. 

PCI redaction in VoiceBase player
PCI DSS certified vendor

PCI DDS Level 1 Certified

VoiceBase is PCI DDS Level 1 Certified, meaning we are fully compliant with the standards set forth to guarantee all sensitive information is redacted. With VoiceBase PCI Redaction, you can automatically detect and remove sensitive information such as credit card numbers from call recordings and transcripts. This results in less risk for your organization, and the ability to still query and access files for crucial business intelligence.