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Learn how VoiceBase’s secure platform allows you to detect and/or redact PCI data within your call recordings, transcripts, and analytics.

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How VoiceBase PCI Redaction Works:

  • Detecting and Redacting PCI / PII Data From recordings, transcripts, and analytics
  • Creating a PCI-Safe Database
  • Customize Fraud Alerts
  • Ensure Compliance Across Your Contact Center

The Value of PCI Redaction 

Contact centers handle customer information daily, sometimes sensitive, payment card information (PCI), or personally identifiable information (PII). Depending on your industry, it may be necessary for agents to process information such as payment data, but how can you ensure data security and minimize risk? 

Enterprise organizations know that protecting their customers is a top priority, and can mean big fines if not handled properly. PCI / PII detection and redaction is a VoiceBase feature that contact centers use to remove sensitive data from recordings and transcripts. Utilizing this feature when calls and customer interactions are processed ensures that your contact center analytics are safe to use and your customers are protected. 

PCI/PII Detection and Redaction has become a necessary tool for contact centers to maintain compliance across their agent teams, even remotely. 

Beyond risk mitigation, PCI redaction also allows for visibility into operational metrics while upholding proper data security. Organizations can analyze and inspect calls and transcripts as needed without the risk of exposing customer data. 

PCI redaction in VoiceBase player