Voice Analytics Demo
Learn how your organization can benefit from AI-Powered Voice Analytics.
Discover the Value Within Your Voice Data
- Remain compliant through PCI detection & redaction
- Optimize sales performance to increase conversion rate
- Automate agent scoring and training
- Reduce operational costs
- Analyze CSAT and customer feedback
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Guides about voice analytics, leveraging VoiceBase products in your Call Center, and More:
How to Get Formatted Text & Turns Transcripts
For Enterprise customers, VoiceBase’s Formatted Text makes it easier than ever to read & understand your speech-to-text transcriptions.
Prepping Your Remote Call Center Agents for the Holidays
The holiday season is quickly approaching! Most businesses, especially E-commerce stores, are coming up with strategies to capitalize on opportunities that come with them. According to Adobe Digital Insights in 2019, sales increased by 13.1% with consumers in the USA spending more than $142.5 billion dollars between November 1 and December 26 online. This number has been rising since 2016.
Voice, Voice Baby – Big Voice Data is Here!
Voice, Voice Baby...
5 Ways to Measure Call Center Employee Experience and Satisfaction
It’s crucial to start somewhere, as monitoring your employee experience (EX) is the first line of defense for your enterprise’s customer experience (CX).
Remote Call Center: 8 Tips for Managing Performance
Agents are more frequently working from home, which brings new challenges and considerations for organizations to optimize performance and maximize ROI even with a distributed workforce.
AI for CX: 5 Actionable Tips to Leverage Artificial Intelligence for Customer Experience
The use of artificial intelligence in an enterprise call center is not to replace your agents, but to empower them with the insights about their behavior as well as the customer’s. Enterprises can apply machine learning to find the full value from inbound and outbound calls.