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Guides about voice analytics, leveraging VoiceBase products in your Call Center, and More:
PRESS RELEASE: Automated PCI Redaction for Compliance in the Telecommunications Call Center from VoiceBase
VoiceBase...
LET THE VOICE OF THE CUSTOMER BE HEARD
Typically organizations use crucial voice interactions to extract vital information from customer interactions to measure and improve performance, but there is much more potential in leveraging voice data. The power of voice data in the customer experience goes beyond organizational excellence to relational effectiveness.
360 Smart View of Customer Interactions
360 Smart View of...
7 Top Contact Center Trends Every Business Should Watch out For In 2021
7 Top Contact...
Press Release: VoiceBase Delivers Predictive Analytics for Slice Delivery APP
VoiceBase Delivers...
Call Scoring for Enterprise Contact Centers
Today, call centers using human scoring score less than 5% of volume
due to cost and technological limitations. With automated call scoring,
machine learning algorithms train using results defined by humans
(hot lead, rude agent, upset customer, etc.) to score calls instantly.