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Discover what’s possible when you unlock the value of conversational insights.

digitizing voice data for business insights

VoiceBase is helping enterprises and SMBs around the world to transform their customer data ecosystem by de-siloing conversational data and delivering it across the enterprise to the organizations that need it most.

Historically, contact center data analytics has been a siloed, low-ROI practice. With the VoiceBase AI-Powered Voice Analytics Platform, business leaders are gaining a unified view of customer-centric data, and insights that improve customer experience, accelerate revenue, and lower costs.



Guides about voice analytics, leveraging VoiceBase products in your Call Center, and More:

VoiceBase Acquired by LivePerson

NEW YORK, Oct. 27, 2021 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world’s most advanced customer engagement platform for integrating communication systems with leading CRM and support services.

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Digitizing Voice: A Great Source OF DATA for Organizations to Tap

While it might seem mundane, digitizing voice data is essential for downstream advantage. There are significant benefits in gathering, aggregating, analyzing, and leveraging appropriate actions from voice data. There are obvious benefits in customer service, sales management, and compliance. Voice data is an equal tributary in the growing data mesh that organizations are dealing with for now and the future. We are only at the beginning of leveraging voice data, so expect a big push in brand monitoring next.

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Predictive Analytics for Strategic Insights

Predictive analytics is an advanced form of data mining that leverages machine learning to identify patterns in voice recordings, intuit a speaker’s intent, and predict a future outcome β€” be it a sale, account cancellation, or one of many customized β€œX” signals your clients might request.

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