Tableau + VoiceBase
Visualize call center data in your Tableau dashboards using VoiceBase Voice Analytics
VoiceBase solutions are designed with open data architecture in mind so that every department can benefit from rich call analytics and any application can leverage powerful speech analytics insights. For most, speech recognition is a means to an end. We created VoiceBase Speech Analytics with a revolutionary query and categorization solution, so that now analysts can inspect calls with previously unattainable granularity and visualize those results using their existing BI tools, such as Tableau.
Surface Valuable Insights for Every Department
Gain detailed understanding of your consumers’ emotions, as well as the tone, intent, and feelings in a call.
CSAT surveys are limited. Extract 100% of customer feedback organically from conversational interactions.
Learn what sells, and how to handle objections, and supercharge your entire team.
Track brand awareness, brand mentions, competitor mentions, and other key metrics.
Track Key Trends
Surface themes and trends as they occur, so your business can take action accordingly.
Attribute successful sales with click-to-call campaigns and other important Marketing KPIs.
True Voice of the Customer Viz
Harness the power of speech analytics to monitor your Brand Health, Competitive mentions, and the Customer Journey through the web, phone and store! Visualize call data like customer sentiment, product feedback, website confusion, or FAQs!
Visualize your Speech Analytics Data
VoiceBase is bringing speech analytics expertise from the contact center to the sales and marketing department by unlocking the true voice of the customer. With flexible APIs streaming speech analytics results directly into a customer’s data lake and BI tool, enterprises are harnessing campaign analytics, improving website self-service functionality and identifying sales optimization techniques.
VoiceBase + Tableau Strategic Partnership
In 2019, VoiceBase and Tableau announced a strategic partnership to bring the value of voice analytics to the entire enterprise. Now, organizations can utilize the data from call centers in every department for transformational ROI.
What is AI-powered Speech Analytics?
Defining the next generation of enterprise communication through AI-powered speech analytics. Everything we do is built with artificial intelligence, what will you detect in your sales and service calls?
See it in Action
Learn how speech analytics can drive actionable insight in your Tableau dashboards.
- Automatic Speech-To-Text
- PCI, SSN, & PCI redaction
- Automatic sentiment, overall, silence, and other conversation metrics
- Powerful query language for call categorization
- Predictive models for complex spoken events