Voice Analytics Blog
For Enterprise customers, VoiceBase’s Formatted Text makes it easier than ever to read & understand your speech-to-text transcriptions.
The holiday season is quickly approaching! Most businesses, especially E-commerce stores, are coming up with strategies to capitalize on opportunities that come with them. According to Adobe Digital Insights in 2019, sales increased by 13.1% with consumers in the USA spending more than $142.5 billion dollars between November 1 and December 26 online. This number has been rising since 2016.
Voice, Voice Baby Voice-enabled devices are everywhere, and there is a high awareness of the potential for voice data on a personal level. Devices are in our living rooms and even in our bedrooms, but we are just scratching the surface of the use of data in...
It’s crucial to start somewhere, as monitoring your employee experience (EX) is the first line of defense for your enterprise’s customer experience (CX).
Agents are more frequently working from home, which brings new challenges and considerations for organizations to optimize performance and maximize ROI even with a distributed workforce.
The use of artificial intelligence in an enterprise call center is not to replace your agents, but to empower them with the insights about their behavior as well as the customer’s. Enterprises can apply machine learning to find the full value from inbound and outbound calls.
By leveraging this powerful technology, brands can access a wealth of value, optimize their customer experience, and in turn increase profits through more effective customer retention.
Voice Analytics has been empowering frontline workers in contact centers and organizations for years, but 86% of businesses report that they need better technology-enabled insights to really gain value from their data. The value of these analytics can be transformational for enterprises.
By implementing a reliable and appropriate Voice of the Customer program, businesses can bring their operations into the modern era, and lead the way in their digital transformation. To understand and explore all this customer-centric data, there are a range of...
Voice analytics software is not created equal. Let VoiceBase guide you through your digital transformation.