How Entity Extraction Fuels Powerful Analytics
With NLP, NER trains AI models to automate their understanding in the same way — in other words, it helps them think more like us.
7 Top Contact Center Trends Every Business Should Watch out For In 2021
7 Top Contact Center trends & Predictions for 2021 The contact center industry has faced more disruption over the past few months than it has for decades. This has driven businesses to rewrite their call center workbooks and adopt new models that will ensure their...
ROI of Using Advanced Voice Analytics in Your Call Center
Voice analytics is the process of using speech engines to process audio recordings, convert speech into text, and extract insights from voice data. Analysis of the speech patterns, emotions, and other signals from the speaker provide powerful clues to call centers of how to provide better service to their customers.
How to Get Formatted Text & Turns Transcripts
At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn’t being transcribed how you need it, what’s the point? There’s a myriad of factors to consider when dealing with Automatic Speech...
How to Regulate Compliance with Speech Analytics
As access to sensitive consumer information proliferates, so does the number of attempts to compromise this data.