Voice Analytics for Digital Transformation, a Case Study
Voice analytics software is not created equal. Let VoiceBase guide you through your digital transformation.
PCI Compliance and Risk for Enterprise Telecommunications
PCI – PII Redaction requirements Electronic data processing laws are constantly evolving and there are many standards and regulations that today’s businesses need to maintain. PCI – DSS, the International Payment Card Industry Data Security Standard, is a...
Call Center Data Security in the New World of WFH
The way call centers handle their data is crucial, and now that many around the globe will have to rapidly switch to a telecommuting model, they are faced with a whole new set of challenges.
How to Regulate Compliance with Speech Analytics
As access to sensitive consumer information proliferates, so does the number of attempts to compromise this data.
Missing Insights? Voice Data Health and the Contact Center
If your company has a contact center, it’s likely that standard KPIs like agent performance and call times are metrics being tracked.