CALL CENTER SOLUTIONS

Easily access customer-centric data

Quality data is essential for your business to increase profits. Thanks to recent technological innovations, your company can benefit from information coming directly from your customers. 

Using voice analytics software solutions from VoiceBase that implement artificial intelligence (AI),¬†natural language processing (NLP)¬†and machine learning, you can drive sales and increase call center performance by catering more specifically to your customers’ needs. VoiceBase is a leading provider of speech analytics software poised to help you increase revenue and cut costs.

customer analytics gif

Speech Analytics Products from VoiceBase

CX Sentiment Analysis

VoiceBase offers several different voice analytics programs and expertly designed software options. With any VoiceBase solution, you can benefit from a variety of conversation-management features, including: 

  • Speech-to-text transcription.
  • VoiceBase categorization.
  • Sensitive payment card industry (PCI)/personal identifiable information (PII) data redaction.
  • Informed predictions.
  • Actionable conversion metrics.
  • Streamlined text analysis.

‚ÄúVoiceBase has been key to our digital transformation by providing¬†rich custom voice analytics across every single department.¬†The Voice of the Customer should be the fabric of every enterprise and we realized that we had limited access to what our VoC really was until we started to leverage VoiceBase‚Äôs enterprise analytics solution.‚ÄĚ

Becky Masters, Delta Dental of Washington

voicebase anlaytics insurance case study e1594764771649

VoiceBase’s Enterprise Accelerator can help you increase revenue by converting call transcripts and recordings into focused, searchable data. You have complete access to information from 100% of your call center’s customer interactions, all conveniently contained within one user-friendly interface.

With Enterprise Accelerator, your analytics team can track the number of calls each agent received, the reason for the customer’s call, the topics they discussed and the percentage-based flow of the conversation.¬†

Monitor your call center’s performance for:

  • Sales optimization:¬†View sales numbers and the talking points that drive conversions.¬†
  • Customer experience:¬†Track customer satisfaction levels using NLP.¬†
  • Marketing validation:¬†Monitor brand health and gather new leads.¬†
  • Call center compliance:¬†Check to see if¬†your team sticks to the script.

VoiceBase Online is a fully hosted analytics software that provides optimized query schemas, data conversions and front-end visual analytics. Help lower operating costs, ensure agent compliance, improve customer experience and drive sales with this intuitive and affordable speech analytics software. 

One of the benefits of VoiceBase Online is that you can find all the information you need in one app. This software is one of the fastest analytics solutions ‚ÄĒ simply log into your software and view actionable metrics that can help you develop new plans and reinforce what works.¬†

VoiceBase’s Developer API is an application programming interface that enables easier extraction of voice analytics from any text, video or audio content. Built for optimum flexibility, Developer API allows you to form data aggregation programs centered around the most pertinent sources. Recieve scalable, reliable and secure data that can benefit your business.¬†

With VoiceBase’s Developer API, you can gather information from social media messages, your interactive voice response (IVR) system and help platforms. You can also upload voice and text information using the original file and quickly receive a JavaScript Object Notation (JSON) result. These simple but powerful transcripts and accompanying metadata can yield insights you can use to develop new customer satisfaction and employee performance strategies.¬†

read more on Cx Analytics

Leveraging VoC with voice analytics for powerful CX

How to spot bad CX in your contact center

Accelerate time-to-value with predictive analytics

Let’s start something new:

Find out how voice analytics can help you create the best customer experience in your contact center.