Facilitate Discovery
Navigate recordings by jumping to the exact word or timestamp you’re looking for through click-to-play keywords.
Boost Agent Coaching
Gather rich insights about call center agent performance and provide training where needed.
Create an archive
Audio and video archives hold useful information that businesses can access as needed.
Visualize call transcripts IN TANDEM WITH analytics
The VoiceBase player integrates with leading BI tools to visualize each call with click-to-play functionality in live dashboards. View your calls and analytics together to add rich context for the story behind your data.
Why VoiceBase Speech-To-Text?
Our customers rely on our accurate machine learning and natural language processing (NLP) technology to provide fast, accurate transcriptions to solve major business challenges.
Transcription
VoiceBase allows you to read, search, edit and click-to-play all of your transcripts. We provide transcripts in TXT, Word, RTP or SRT format.
Stereo Speaker ID
Locate each voice in stereo recorded content to enable speaker ID, while improving accuracy and filtering keywords by speaker.
Custom Vocabulary
Add unique words such as pronouns, company names, product names or acronyms specific to your industry to improve accuracy.
Number Formatting
Transcribe numbers to digits giving you the option to properly format currency, addresses and phone numbers, formatted for click-to-call.
Video Captioning
Generate subtitles or closed captions for your video project and retrieve the transcript of your audio or video file.
Voicemail Transcription
Automatically transcribe voicemails with number formatting and callback capabilities, delivered to you via email or SMS.
Pre-Built Reporting
Out-of-the-Box metrics dashboards to track your most important KPIs in business intelligence tools. Learn more about VoiceBase pre-built analytics solutions for Enterprise businesses here.
Customizable Speech M0dels
The VoiceBase Platform was built with proprietary speech engines and machine learning models that can be highly tuned to fit your business case or vertical. Learn more about our speech analytics technology.
Learn more about OUR CAPABILITIES
Engage with a VoiceBase expert so we can work with you to deliver the results you need!