Tools to get you started with voice analytics within your enterprise.
Voice Analytics Guides and Content
Discover what strategic enterprises are doing to stay competitive using speech analytics.
DMG provides insight on the speech analytics market and products, with a focus on VoiceBase
Discover the most effective way to provide the best audio quality for your transcription.
Learn how VoiceBase is secure, reliable, and scalable.
Learn what you can do to improve ROI with predictive insights and speech analytics.
Learn How Enterprise Organizations are Using VoiceBase to Acheive Goals
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.
Optimizing Sales and Service With AI-Powered Speech Analytics
Speech Analytics Videos
Jason Beckett of PDS shares how speech-to-text, custom keyword monitoring, and AI-powered analytics improves customer sales rates and overall efficiency of contact centers.
Take a deep dive into omni-channel customer analytics as we address the common challenges of implementing a modern call center Quality Assurance program
Get a high level introduction to VoiceBase’s speech analytics API solution, use cases and a live demo of our on-the-fly custom vocabulary!
Dual channels or Stereo recording means VoiceBase can separate the caller from the agent for transcription, keyword spotting and other speech analytics features.
Coverage of the VoiceBase booth at the 2017 Enterprise Connect conference in Orlando, FL speaking about the rise of speech analytics within the enterprise with our partners at Shortel, Yellowfin, Vonage and Amazon Connect.
Watch how to send recordings from Twilio to VoiceBase for transcription, then push those transcripts to Google Drive once they are complete.