Resources
Tools to get you started with voice analytics within your enterprise.
WHITEPAPERS
Voice Analytics Guides and Content
Marketing Leader’s Guide to Customer Conversational Analytics
Being data-led and customer-centric is no longer an option if a brand wants to remain competitive. Learn how marketing leaders can leverage speech analytics technology to understand key customer and market trends.
Executive Guide To Call Center PCI Compliance
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.
The Modern Speech Analytics Playbook
Discover what strategic enterprises are doing to stay competitive using speech analytics.
DMG Speech Analytics Product & Market Report
DMG provides insight on the speech analytics market and products, with a focus on VoiceBase
Better Speech Analytics Accuracy
Discover the most effective way to provide the best audio quality for your transcription.
VoiceBase Platform & Technology
Learn how VoiceBase is secure, reliable, and scalable.
CASE STUDIES
Learn How Enterprise Organizations are Using VoiceBase to Acheive Goals
AVANTIVE SOLUTIONS OPTIMIZES BPO SALES PROCESSES WITH VOICEBASE
HOW CAN YOU INCREASE BPO CALL CENTER REVENUE AND EFFICIENCY?
Avantive Solutions faced a difficult challenge: improving agent sales performance and outcomes.
They had ambitious goals – and they reached them. How? They leveraged some of the most powerful AI speech technology on the market and scanned and analyzed 100% of their customer interactions to strategically approach sales optimization. What they discovered allowed them to surpass their goals, and increase sales conversions by over 100%. Learn how they did it in this case study.
Insurance Call Center Voice Analytics Case Study
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.
How Proactive Dealer Solutions Accelerated Monthly Sales by $100,000
Optimizing Sales and Service With AI-Powered Speech Analytics
VIDEOS
Speech Analytics Videos
Revving Up Sales with Speech Analytics: A Proactive Dealer Solutions Testimonial
Jason Beckett of PDS shares how speech-to-text, custom keyword monitoring, and AI-powered analytics improves customer sales rates and overall efficiency of contact centers.
How to Achieve 100% Agent QA with Omni-Channel Customer Analytics
Take a deep dive into omni-channel customer analytics as we address the common challenges of implementing a modern call center Quality Assurance program
Speech Analytics for the Cloud (Live Demo)
Get a high level introduction to VoiceBase’s speech analytics API solution, use cases and a live demo of our on-the-fly custom vocabulary!
How to Enable Twilio Dual Channel Recording for Speech Analytics
Dual channels or Stereo recording means VoiceBase can separate the caller from the agent for transcription, keyword spotting and other speech analytics features.
VoiceBase at Enterprise Connect 2017
Coverage of the VoiceBase booth at the 2017 Enterprise Connect conference in Orlando, FL speaking about the rise of speech analytics within the enterprise with our partners at Shortel, Yellowfin, Vonage and Amazon Connect.
VoiceBase & Zapier: Integration
Watch how to send recordings from Twilio to VoiceBase for transcription, then push those transcripts to Google Drive once they are complete.