Resources

Tools to get you started with voice analytics within your enterprise.

WHITEPAPERS

Voice Analytics Guides and Content

CASE STUDIES

Learn How Enterprise Organizations are Using VoiceBase to Acheive Goals

AVANTIVE SOLUTIONS OPTIMIZES BPO SALES PROCESSES WITH VOICEBASE

AVANTIVE SOLUTIONS OPTIMIZES BPO SALES PROCESSES WITH VOICEBASE

HOW CAN YOU INCREASE BPO CALL CENTER REVENUE AND EFFICIENCY?
Avantive Solutions faced a difficult challenge: improving agent sales performance and outcomes.
They had ambitious goals – and they reached them. How? They leveraged some of the most powerful AI speech technology on the market and scanned and analyzed 100% of their customer interactions to strategically approach sales optimization. What they discovered allowed them to surpass their goals, and increase sales conversions by over 100%. Learn how they did it in this case study.

VIDEOS

Speech Analytics Videos

VoiceBase at Enterprise Connect 2017

VoiceBase at Enterprise Connect 2017

Coverage of the VoiceBase booth at the 2017 Enterprise Connect conference in Orlando, FL speaking about the rise of speech analytics within the enterprise with our partners at Shortel, Yellowfin, Vonage and Amazon Connect.

VoiceBase & Zapier: Integration

VoiceBase & Zapier: Integration

Watch how to send recordings from Twilio to VoiceBase for transcription, then push those transcripts to Google Drive once they are complete.