Historically, call centers have been thought of as necessities to business functionality rather than a source of profit and progress within the company. Now, with the advent of big data, call analytics, and business intelligence (BI) tools, companies now have the ability to prove contact center ROI.
Learn how Proactive Dealer Solutions utilizes VoiceBase speech analytics for the auto industry to increase sales and optimize how calls are handled.
Predictive models for sales optimization
Coaching and training insights from calls
Cutting call fail rates in HALF