Videos

How to Achieve 100% Agent QA with Omni-Channel Customer Analytics

Take a deep dive into omni-channel customer analytics as we address the common challenges of implementing a modern call center Quality Assurance program

Speech Analytics for the Cloud (Live Demo)

Get a high level introduction to VoiceBase’s speech analytics API solution, use cases and a live demo of our on-the-fly custom vocabulary!

Revving Up Sales with Speech Analytics: A Proactive Dealer Solutions Testimonial

Jason Beckett of PDS shares how speech-to-text, custom keyword monitoring, and AI-powered analytics improves customer sales rates and overall efficiency of contact centers.

VoiceBase at Enterprise Connect 2017

VoiceBase at Enterprise Connect 2017

Coverage of the VoiceBase booth at the 2017 Enterprise Connect conference in Orlando, FL speaking about the rise of speech analytics within the enterprise with our partners at Shortel, Yellowfin, Vonage and Amazon Connect.