Videos

How to Achieve 100% Agent QA with Omni-Channel Customer Analytics

Take a deep dive into omni-channel customer analytics as we address the common challenges of implementing a modern call center Quality Assurance program

Speech Analytics for the Cloud (Live Demo)

Get a high level introduction to VoiceBase’s speech analytics API solution, use cases and a live demo of our on-the-fly custom vocabulary!

Revving Up Sales with Speech Analytics: A Proactive Dealer Solutions Testimonial

Jason Beckett of PDS shares how speech-to-text, custom keyword monitoring, and AI-powered analytics improves customer sales rates and overall efficiency of contact centers.