Videos

Revving Up Sales with Speech Analytics: A Proactive Dealer Solutions Testimonial

Jason Beckett of PDS shares how speech-to-text, custom keyword monitoring, and AI-powered analytics improves customer sales rates and overall efficiency of contact centers.

How to Achieve 100% Agent QA with Omni-Channel Customer Analytics

Take a deep dive into omni-channel customer analytics as we address the common challenges of implementing a modern call center Quality Assurance program

Speech Analytics for the Cloud (Live Demo)

Get a high level introduction to VoiceBase’s speech analytics API solution, use cases and a live demo of our on-the-fly custom vocabulary!

Stereo Speaker ID for Better Speech-to-Text Accuracy

Stereo Speaker ID for Better Speech-to-Text Accuracy

Learn the benefits of stereo recording compared to mono recording in this quick 3 min video.

Predictive Analytics For Detecting Complex Events in Sales & Service Calls

Predictive Analytics For Detecting Complex Events in Sales & Service Calls

Discover the possibilities of predictive models on contact center calls to detect complex events and predict future customer behavior.

Democratizing Data Across the Entire Enterprise: VoiceBase and Tableau Strategic Partnership

Democratizing Data Across the Entire Enterprise: VoiceBase and Tableau Strategic Partnership

Visualizing voice data in Tableau empowers every department to make strategic business decisions around the true Voice of the Customer

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