We created VoiceBase’s Speech analytics as a revolutionary query and categorization solution to help organizations build scorecards, reports, dashboards and KPIs. We designed our speech analytics feature to work with imperfect transcripts and poor audio quality to optimize for real-world results.
Build custom categories with the VoiceBase Query Language (VBQL) to better analyze call & conversation data.
- Proper Agent Greeting
- Buyer Confusion
- Likely to Cancel
- Fraud Detection
- Auto-NPS Score
Open architecture for any bi tool
Build with us to analyze 100% of your customers’ conversations. Visualize your analytics for each use case in one dashboard.
Simple and complex analysis for any use case.
Agent Quality Monitoring
Monitor agent interactions to rank your highest and lowest performing agents.
Understand customers attitudes towards products, brands and services.
Analyze all calls to know why your customers are calling.
First call resolution
Resolve customer questions, problems or needs with no follow-up required.
Talk and silence analysis
Identify calls that contain segments of silence or over-talk.
Recognize the path a customer takes while interacting with your business.
GET THE PLAYBOOK
Download the Speech Analytics Playbook for a guide on implementing speech analytics successfully within your Enterprise organization.