We created VoiceBase’s Speech analytics as a revolutionary query and categorization solution to help organizations build scorecards, reports, dashboards and uncover insights. Our NLP-based speech engine can process text and audio conversations to bring instant results to your business.
Conversation Metrics
Simple but powerful off-the-shelf calculations instantly enable effective monitoring of agent & call behavior.
- Overtalk
- Talk Time
- Silence
- Sentiment
- Speaker Ratio
Complex Categories
Build custom categories with the VoiceBase Query Language (VBQL) to better analyze call & conversation data.
- Proper Agent Greeting
- Buyer Confusion
- Likely to Cancel
- Fraud Detection
- Auto-NPS Score
Analyst Workbench
Use the Analyst Workbench to leverage the power of VoiceBase Query Language to define categories.
- Competitor Mentions
- Brand Mentions
- Appointment Made
- Call Drivers
- Product Feedback
Open architecture for any ANALYTICS SETUP
Conversational intelligence is accessible and scaleable with our open architecture and flexible framework. Get the value out of your voice data and into your reports for instant insights across your organization.
Capabilities
Simple and granular analysis for any use case.
Agent Quality Monitoring
Automate quality assurance and scorecards in your call center.
Sentiment Analysis
Understand customer opinions on products, brands, and services.
Call Drivers
Analyze all calls to know why your customers are calling.
First Call Resolution
Measure and optimize FCR to improve operational efficiency.
Talk and silence analysis
Identify calls that contain segments of silence or over-talk.
Customer Journey
Connect the dots and map your customer journey.
GET THE PLAYBOOK
Download the Speech Analytics Playbook for a guide on implementing speech analytics successfully within your Enterprise organization.
