We created VoiceBase’s Speech analytics as a revolutionary query and categorization solution to help organizations build scorecards, reports, dashboards and uncover insights. Our NLP-based speech engine can process text and audio conversations to bring instant results to your business.
Build custom categories with the VoiceBase Query Language (VBQL) to better analyze call & conversation data.
- Proper Agent Greeting
- Buyer Confusion
- Likely to Cancel
- Fraud Detection
- Auto-NPS Score
Open architecture for any ANALYTICS SETUP
Conversational intelligence is accessible and scaleable with our open architecture and flexible framework. Get the value out of your voice data and into your reports for instant insights across your organization.
Simple and granular analysis for any use case.
Understand customer opinions on products, brands, and services.
Analyze all calls to know why your customers are calling.
First Call Resolution
Measure and optimize FCR to improve operational efficiency.
Talk and silence analysis
Identify calls that contain segments of silence or over-talk.
Connect the dots and map your customer journey.
GET THE PLAYBOOK
Download the Speech Analytics Playbook for a guide on implementing speech analytics successfully within your Enterprise organization.