Enterprise Speech Analytics
Measure and manage 100% of Calls
Our customers use our technology to improve customer service, optimize sales, and more. Our revolutionary solutions allow for flexible scorecards, reports, dashboards, and integrations. Using Natural Language Processing (NLP), Machine Learning, and Artificial Intelligence, VoiceBase provides instant results to your business.
Build custom categories with the VoiceBase Query Language (VBQL) to better analyze call & conversation data.
- Proper Agent Greeting
- Buyer Confusion
- Likely to Cancel
- Fraud Detection
- Auto-NPS Score
Open architecture for any ANALYTICS SETUP
Access speech analytics within your business intelligence tool of choice. Conversational intelligence is accessible and scaleable with our open architecture and flexible framework. Get the value out of your voice data and into your reports for instant insights across your organization.
Use Speech Analytics to Better Understand Your Customers & Business
Agent Quality Monitoring
Automate quality assurance and scorecards in your call center.
Understand customer opinions on products, brands, and services.
Analyze all calls to know why your customers are calling.
First Call Resolution
Measure and optimize FCR to improve operational efficiency.
Talk and silence analysis
Identify calls that contain segments of silence or over-talk.
Connect the dots and map your customer journey.
GET THE PLAYBOOK
Download the Speech Analytics Playbook for a guide on implementing speech analytics successfully within your Enterprise organization.