speech analytics playbook pdf

Discover what strategic enterprises are doing to stay competitive using speech analytics.

Learn how to:

  • Enhance Customer Experience
  • Optimize Call Center Operations
  • Surface Organic Trends and Insights
  • Analyze 100% of Contact Center Calls

The Value of Speech Analytics

Speech Analytics is a powerful tool to glean insights from the wealth of data hidden within your organizations contact center interactions. Getting access to voice and text analytics can unlock insights to decrease operational costs, increase sales, and predict customer behavior.

This playbook from VoiceBase outlines the key challenges many enterprises face today and how the most innovative brands are leveraging voice analytics to assess and analyze their customer ecosystem.

Speech Analytics Use Cases

This guide features speech analytics use cases to highlight real-world applications of the technology. Learn how one customer improved their sales pipeline by utilizing the rich data made available through speech analytics.

Use Speech Analytics To:

  • Capture Conversation Trends
  • Understand Call Drivers
  • Measure Sentiment and Emotion
  • Visualize Conversational Analysis
  • Score Call Center Agents
  • Automatically score 100% of calls
  • Flexible and Granular Reporting

Want to learn more about how VoiceBase can help you install speech analytics for your enterprise to easily visually analyze your contact center metrics? Talk to a speech analytics expert today.