Speech Analytics Guides and Resources
Tools to kickstart your journey to transformational insights.
VoiceBase empowers today’s leading enterprises to measure and understand 100% of their customer data from call center interactions with speech analytics technology.
Guides to Speech Analytics in the Call Center
Speech Analytics Playbook
Learn how modern enterprises are leveraging call center data for insights across every organization
Cloud Contact Center Guide
Cloud-based contact centers and how they are built.
Call Center Compliance
Risks and regulations facing today’s call centers and how to avoid costly fines.
100% of Calls and Conversations measured and managed with Speech Analytics to power data-driven decisions and actionable insights.
While it might seem mundane, digitizing voice data is essential for downstream advantage. There are significant benefits in gathering, aggregating, analyzing, and leveraging appropriate actions from voice data. There are obvious benefits in customer service, sales management, and compliance. Voice data is an equal tributary in the growing data mesh that organizations are dealing with for now and the future. We are only at the beginning of leveraging voice data, so expect a big push in brand monitoring next.
Listening to the true Voice of the Customer (VoC) has never been as critical and demanding as it is today. As each consumer's needs are different, understanding each one is vital to a great customer experience (CX). Creating powerful customer experiences requires your...
At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn't being transcribed how you need it, what's the point? There's a myriad of factors to consider when dealing with Automatic Speech Recognition (ASR)...
At Twilio’s last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.
HOW CAN YOU INCREASE BPO CALL CENTER REVENUE AND EFFICIENCY?
Avantive Solutions faced a difficult challenge: improving agent sales performance and outcomes.
They had ambitious goals – and they reached them. How? They leveraged some of the most powerful AI speech technology on the market and scanned and analyzed 100% of their customer interactions to strategically approach sales optimization. What they discovered allowed them to surpass their goals, and increase sales conversions by over 100%. Learn how they did it in this case study.
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.