Speech Analytics Guides and Resources
Tools to kickstart your journey to transformational insights.
VoiceBase empowers today’s leading enterprises to measure and understand 100% of their customer data from call center interactions with speech analytics technology.
Guides to Speech Analytics in the Call Center
Speech Analytics Playbook
Learn how modern enterprises are leveraging call center data for insights across every organization
Cloud Contact Center Guide
Cloud-based contact centers and how they are built.
Call Center Compliance
Risks and regulations facing today’s call centers and how to avoid costly fines.
100% of Calls and Conversations measured and managed with Speech Analytics to power data-driven decisions and actionable insights.
PRESS RELEASE: Automated PCI Redaction for Compliance in the Telecommunications Call Center from VoiceBase
VoiceBase Customers Identify its PCI/PII Redaction as a Foundational Feature for Enabling Voice Data, Democratization, and Digital Transformation VoiceBase delivers fully scrubbed contact center call data into an enterprise’s data warehouse- powering sales, service...
Typically organizations use crucial voice interactions to extract vital information from customer interactions to measure and improve performance, but there is much more potential in leveraging voice data. The power of voice data in the customer experience goes beyond organizational excellence to relational effectiveness.
At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn't being transcribed how you need it, what's the point? There's a myriad of factors to consider when dealing with Automatic Speech Recognition (ASR)...
At Twilio’s last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.
HOW CAN YOU INCREASE BPO CALL CENTER REVENUE AND EFFICIENCY?
Avantive Solutions faced a difficult challenge: improving agent sales performance and outcomes.
They had ambitious goals – and they reached them. How? They leveraged some of the most powerful AI speech technology on the market and scanned and analyzed 100% of their customer interactions to strategically approach sales optimization. What they discovered allowed them to surpass their goals, and increase sales conversions by over 100%. Learn how they did it in this case study.
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.