Speech Analytics Guides and Resources

Tools to kickstart your journey to transformational insights.

VoiceBase empowers today’s leading enterprises to measure and understand 100% of their customer data from call center interactions with speech analytics technology.

reporting dashboard showing speech analytics metrics

Guides to Speech Analytics in the Call Center

Speech Analytics Playbook

Learn how modern enterprises are leveraging call center data for insights across every organization

Cloud Contact Center Guide

Cloud-based contact centers and how they are built.

Call Center Compliance

Risks and regulations facing today’s call centers and how to avoid costly fines.

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Customer-Centric Analytics

100% of Calls and Conversations measured and managed with Speech Analytics to power data-driven decisions and actionable insights.

Prepping Your Remote Call Center Agents for the Holidays

The holiday season is quickly approaching! Most businesses, especially E-commerce stores, are coming up with strategies to capitalize on opportunities that come with them. According to Adobe Digital Insights in 2019, sales increased by 13.1% with consumers in the USA spending more than $142.5 billion dollars between November 1 and December 26 online. This number has been rising since 2016.