Speech Analytics Guides and Resources

Tools to kickstart your journey to transformational insights.

VoiceBase empowers today’s leading enterprises to measure and understand 100% of their customer data from call center interactions with speech analytics technology.

reporting dashboard showing speech analytics metrics

Guides to Speech Analytics in the Call Center

Speech Analytics Playbook

Learn how modern enterprises are leveraging call center data for insights across every organization

Cloud Contact Center Guide

Cloud-based contact centers and how they are built.

Call Center Compliance

Risks and regulations facing today’s call centers and how to avoid costly fines.

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Customer-Centric Analytics

100% of Calls and Conversations measured and managed with Speech Analytics to power data-driven decisions and actionable insights.

PRESS RELEASE: Automated PCI Redaction for Compliance in the Telecommunications Call Center from VoiceBase

VoiceBase Customers Identify its PCI/PII Redaction as a Foundational Feature for Enabling Voice Data, Democratization, and Digital Transformation VoiceBase delivers fully scrubbed contact center call data into an enterprise’s data warehouse- powering sales, service...

LET THE VOICE OF THE CUSTOMER BE HEARD

Typically organizations use crucial voice interactions to extract vital information from customer interactions to measure and improve performance, but there is much more potential in leveraging voice data. The power of voice data in the customer experience goes beyond organizational excellence to relational effectiveness.

How to Get Formatted Text & Turns Transcripts

At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn't being transcribed how you need it, what's the point? There's a myriad of factors to consider when dealing with Automatic Speech Recognition (ASR)...

How to Enable Twilio Dual Channel Recording For Better Speech Analytics

At Twilio’s last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.

AVANTIVE SOLUTIONS OPTIMIZES BPO SALES PROCESSES WITH VOICEBASE

HOW CAN YOU INCREASE BPO CALL CENTER REVENUE AND EFFICIENCY?
Avantive Solutions faced a difficult challenge: improving agent sales performance and outcomes.
They had ambitious goals – and they reached them. How? They leveraged some of the most powerful AI speech technology on the market and scanned and analyzed 100% of their customer interactions to strategically approach sales optimization. What they discovered allowed them to surpass their goals, and increase sales conversions by over 100%. Learn how they did it in this case study.