Speech Analytics Guides and Resources
Tools to kickstart your journey to transformational insights.
VoiceBase empowers today’s leading enterprises to measure and understand 100% of their customer data from call center interactions with speech analytics technology.
Guides to Speech Analytics in the Call Center
Speech Analytics Playbook
Learn how modern enterprises are leveraging call center data for insights across every organization
Cloud Contact Center Guide
Cloud-based contact centers and how they are built.
Call Center Compliance
Risks and regulations facing today’s call centers and how to avoid costly fines.
100% of Calls and Conversations measured and managed with Speech Analytics to power data-driven decisions and actionable insights.
The holiday season is quickly approaching! Most businesses, especially E-commerce stores, are coming up with strategies to capitalize on opportunities that come with them. According to Adobe Digital Insights in 2019, sales increased by 13.1% with consumers in the USA spending more than $142.5 billion dollars between November 1 and December 26 online. This number has been rising since 2016.
It’s crucial to start somewhere, as monitoring your employee experience (EX) is the first line of defense for your enterprise’s customer experience (CX).
At Twilio’s last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.
Speech analytics is a method of analyzing recorded conversations to extract and parse out data from your business communications to gain additional insights.
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.
Optimizing Sales and Service With AI-Powered Speech Analytics