Listening Methods is a boutique speech analytics consulting firm that has many years of expertise in building queries and categories that allow for deep inspection of calls and also power contact center quality assurance/compliance scorecards. They have deep experience in diagnosing IVR abandons and IVR flow issues using automated speech analytics technology.
Any VoiceBase customer using the VoiceBase Query and Categorization API’s can work with Listening Methods to do the hard work of building queries and categories so that you can get the most value from VoiceBase. Listening Methods will act as your speech analyst.
✔ Custom Vocabulary
✔ Conversation Metrics
✔ Call Categories
✔ Complex Queries
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Contact our team for help with integrations or to get your account set up with VoiceBase so you can start building your solution!