Genesys VoiceBase call center speech analytics integration
Partners & IntegrationS
Business intelligence tools, recording platforms and apps to complete your tech stack.
Contact Center Use Cases
Amazon Connect
Amazon VoiceBase Speech Analytics
CallN
CallN provides business and conversational intelligence to businesses using VoIP telephony. A SaaS cloud-based Voice analytics solution with a highly intuitive interface that customers love for its ease of use. CallN provides call recording, reporting, campaigns right...
Genii Analytics
Genii Analytics provides Descriptive, Predictive and Prescriptive Insights to contact centers by leveraging the Genii Advanced Analytics and AI platform.Genii uses VoiceBase to transcribe and analyze calls originating in the contact centers. The VoiceBase indicators...
Aria
Since 1997, Aria Solutions has been a go-to partner for some of the largest customer service organizations. We work across a wide technology landscape to deliver insights, automation, and true omnichannel experiences, specializing in Genesys, Salesforce, and Amazon...
Perficient
Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting and creative capabilities, Perficient and its Perficient Digital...
Listening Methods
Listening Methods is a boutique speech analytics consulting firm that has many years of expertise in building queries and categories that allow for deep inspection of calls and also power contact center quality assurance/compliance scorecards. They have deep...
Anexinet
At Anexinet, we stand true to our founding mission of more than a decade: “To deliver real value by integrating useful technology in a timely manner at a fair price.” As a systems integrator and technology management firm, we help mid-market and Fortune 1000 companies...
ZaiLab
ZaiLab is a next-generation software company specializing in omni-channel cloud-based contact center software. They create software for businesses of all sizes, particularly small to medium contact centers looking for a cost-effective way to personalize routing,...