CallN provides business and conversational intelligence to businesses using VoIP telephony. A SaaS cloud-based Voice analytics solution with a highly intuitive interface that customers love for its ease of use. CallN provides call recording, reporting, campaigns right through to voice-based Customer Experience Management and Analytics. Specific features include AI-powered voice and sentiment analysis, geo-location of calls, topic and keyword analysis, agent scoring and a powerful drag and drop rules engine
CallN is a completely self-serve, just sign-up and configure which handsets need to have calls transcribed and analyzed. If you want to get to the raw transcription data and metrics a customer can use their own developer to access CallN’s completely REST API. CallN integrates with VoiceBase via it’s rest API and this is seamless and hidden to our end users.
✔ PCI Redaction
✔ Custom Vocabulary
✔ CallN Swear Word Filtering
✔ Keyword and Phrase Spotting
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Contact our team for help with integrations or to get your account set up with VoiceBase so you can start building your solution!