PARTNERS & INTEGRATIONS | Call Recording | Contact Center
amazon connect

Build your complete solution with VoiceBase and our partner ecosystem.

Amazon Connect is a flexible, cloud-based contact center service on AWS that enables organizations to provide optimal customer service at a lower cost. This is an attractive option for budget and quality conscious organizations that operate contact centers with varying work flows. There is no physical infrastructure to deploy and manage, so you can scale your Amazon Connect contact center up or down as needed. This is an open service, meaning it is easy to integrate with speech-to-text APIs from VoiceBase.

The VoiceBase integration makes it easy for Amazon Connect users to surface and analyze voice data from their contact center that can drive better customer service, improve agent training, optimize sales, monitor for compliance, and scrub sensitive data from Amazon Simple Storage Service (Amazon S3) buckets.

  Keyword and Phrase Spotting

  Predictive Analytics

  Number Formatting

  Custom Vocabulary

  PCI Redaction

Get Expert Assistance

Contact our team for help with integrations or to get your account set up with VoiceBase so you can start building your solution!