Genii Analytics provides Descriptive, Predictive and Prescriptive Insights to contact centers by leveraging the Genii Advanced Analytics and AI platform.
Genii uses VoiceBase to transcribe and analyze calls originating in the contact centers. The VoiceBase indicators are then utilized in a proprietary Genii AI platform to predict next action, customer satisfaction, etc.
✔ Dual Channel Only
✔ Conversation Metrics
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Contact our team for help with integrations or to get your account set up with VoiceBase so you can start building your solution!