PARTNERS & INTEGRATIONS | Customer Journey
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By capturing interactions across any channel the CR-X and VoiceBase integration surfaces insights to benefit multiple departments within an enterprise through customer satisfaction, agent monitoring, legal compliance and top agent modeling

CR-X provides data transformation solutions to drive better business. Our engine is the hub for future-focused, data-driven organizations – capable of processing over 100,000 mixed format records per second, per core.

VoiceBase and CR-X work together to build custom call journey speech analytics solutions for large enterprises.

  Speech-to-text

  PCI Redaction

  Knowledge Extraction

  Custom Vocabulary

  Conversation Metrics

  Call Categories

  Complex Queries

  Predictive Analytics

Get Expert Assistance

Contact our team for help with integrations or to get your account set up with VoiceBase so you can start building your solution!