By capturing interactions across any channel the CR-X and VoiceBase integration surfaces insights to benefit multiple departments within an enterprise through customer satisfaction, agent monitoring, legal compliance and top agent modeling
CR-X provides data transformation solutions to drive better business. Our engine is the hub for future-focused, data-driven organizations – capable of processing over 100,000 mixed format records per second, per core.
VoiceBase and CR-X work together to build custom call journey speech analytics solutions for large enterprises.
✔ PCI Redaction
✔ Knowledge Extraction
✔ Custom Vocabulary
✔ Conversation Metrics
✔ Call Categories
✔ Complex Queries
✔ Predictive Analytics
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Contact our team for help with integrations or to get your account set up with VoiceBase so you can start building your solution!