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Callcap is a Call Tracking and Monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, and measure new marketing ventures immediately with the use of call tracking phone numbers and recorded call evaluation services.

VoiceBase allows Callcap customers to detect and/or redact PCI data from their recordings and call transcripts. When a call is completed, Callcap sends the call recording to VoiceBase via REST APIs. VoiceBase transcribes the call and identifies the specific start and stop time of the credit card information. This flagged section of the recording is removed in addition to the corresponding text being redacted in the transcription. The results are then passed to Callcap via JSON for storage.

  PCI Redaction

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