Optimizing Call Management

DMG Consulting LLC is a research, advisory and consulting firm that specializes in contact centers, back-office and real-time analytics. In this report reprint DMG provides insight on the speech analytics market and products, with a focus on VoiceBase.

Top Takeaways:

• Speech Analytics Trends
• Speech Analytics Vendor Satisfaction Analysis
• Summary of Survey Findings and Analysis
• About VoiceBase