The way call centers handle their data is crucial, and now that many around the globe will have to rapidly switch to a telecommuting model, they are faced with a whole new set of challenges.
What if you could predict when a customer was likely to churn before they cancel service?
The VoiceBase team joined over 20,000 other data-minded people at one of the most engaging and empowering analytics events of the year – Tableau Conference! Attendees descend upon Vegas to sharpen their data analytics skills, connect with other industry pros, and get inspired by the community.
If your company has a contact center, it’s likely that standard KPIs like agent performance and call times are metrics being tracked.