HOW TO IMPROVE CALL CENTER OPERATIONS WITH AI: A CASE STUDY
Learn how AI-Powered Voice Analytics increases sales conversions, lowers AHT, and improves agent training and operations methodology.
Voice of the Customer Analytics
Customer-centric data
is the key to improving
customer experience,
brand management, and
revenue.
Predictive Analytics for Strategic Insights
Predictive analytics is an advanced form of data mining that leverages machine learning to identify patterns in voice recordings, intuit a speaker’s intent, and predict a future outcome — be it a sale, account cancellation, or one of many customized “X” signals your clients might request.
PRESS RELEASE: AUTOMATED PCI REDACTION FOR COMPLIANCE IN THE TELECOMMUNICATIONS CALL CENTER FROM VOICEBASE
A Fortune 500 telecommunications provider with a subscriber base of 20 million needed a solution to accurately redact sensitive PCI data for their contact center.
Marketing Leader’s Guide to Customer Conversational Analytics
Being data-led and customer-centric is no longer an option if a brand wants to remain competitive. Learn how marketing leaders can leverage speech analytics technology to understand key customer and market trends.