Predictive analytics is an advanced form of data mining that leverages machine learning to identify patterns in voice recordings, intuit a speaker’s intent, and predict a future outcome — be it a sale, account cancellation, or one of many customized “X” signals your clients might request.
A Fortune 500 telecommunications provider with a subscriber base of 20 million needed a solution to accurately redact sensitive PCI data for their contact center.
Being data-led and customer-centric is no longer an option if a brand wants to remain competitive. Learn how marketing leaders can leverage speech analytics technology to understand key customer and market trends.
HOW CAN YOU INCREASE BPO CALL CENTER REVENUE AND EFFICIENCY?
Avantive Solutions faced a difficult challenge: improving agent sales performance and outcomes.
They had ambitious goals – and they reached them. How? They leveraged some of the most powerful AI speech technology on the market and scanned and analyzed 100% of their customer interactions to strategically approach sales optimization. What they discovered allowed them to surpass their goals, and increase sales conversions by over 100%. Learn how they did it in this case study.
