Call Center Data Security in the New World of WFH
The way call centers handle their data is crucial, and now that many around the globe will have to rapidly switch to a telecommuting model, they are faced with a whole new set of challenges.
Accelerate Time-to-Value With Predictive Analytics
What if you could predict when a customer was likely to churn before they cancel service?
Where Data Meets Community: Highlights From Tableau Conference 2019
The VoiceBase team joined over 20,000 other data-minded people at one of the most engaging and empowering analytics events of the year – Tableau Conference! Attendees descend upon Vegas to sharpen their data analytics skills, connect with other industry pros, and get inspired by the community.
Missing Insights? Voice Data Health and the Contact Center
If your company has a contact center, it’s likely that standard KPIs like agent performance and call times are metrics being tracked.