LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation
Unified, deeply integrated Voice and Conversational AI system will help brands put customers in control of their experiences
VoiceBase is a world-class voice analytics platform for the enterprise, built on advanced speech recognition technology, which transforms voice and messaging conversations into easily interpreted data and actionable insights. It works with leading brands like Grubhub, Twilio, Delta Dental, UserTesting, and Slice, and has out-of-the-box integrations with leading telephony and contact-center systems including RingCentral, Genesys, NICE CXone, Avaya, Twilio, and now LivePerson.
Combining VoiceBase’s capabilities with LivePerson’s Conversational AI gives brands unparalleled visibility into customer intents, sentiments, frustrations, and successes from 100% of conversations across messaging and voice, as well as third-party voice, telephony, or contact center systems. These insights make it easier to improve customer experience, uncover sales opportunities and increase revenue, and understand agent productivity and utilization.
“Eighty-six percent of buyers are willing to pay more for better customer experiences, meaning huge opportunities open up for brands as we combine VoiceBase’s speech analytics tech with LivePerson’s Conversational Cloud and AI,” said Walter Bachtiger, founder and CEO of VoiceBase. “We are thrilled to team up with a trailblazing industry leader that shares our vision for improving conversations through actionable, AI-powered insights.”