Advanced speech analytics platform powers top agent modeling for work-at-home agents to increase campaign performance and revenue. VoiceBase, the leading AI-driven voice analytics company, today announced that it has partnered with Avantive Solutions’ global contact...
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VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise
VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data.
VoiceBase Speech Technology Partner “University of Sheffield” to add 60 PhDs to Become Leading Centre for AI & Speech Technologies
VoiceBase, the leading provider of AI-powered speech analytics announced its assistance to the University of Sheffield in adding over 60 new PhD students to propel the next generation of artificial intelligence in speech and language technologies to the next level.
SPIF members, who represent cutting-edge telcos from over 50 countries and who serve over 3B customers, selected four companies from hundreds of presenting communication startup companies and 20 SPIFFY nominees as best-in-class in their respective categories. Each winner, who is set apart for their dedication, technical vision, and interest from the global service provider community, is a company to watch in the telecommunication industry.
Telecommunications began with the invention of the telegraph in 1837, the telephone in 1876 and has evolved from voice communications to include text, video and satellites. This award recognizes the company that advanced the noble cause of improving telecommunications, and the nominees have demonstrated their commitment to this expanding field to our Service Provider Forum by creating solutions that advance people’s ability to communicate whenever and wherever they want.
Vonage Enhances Customer Engagement Through Real-time Intelligence by Partnering with Leading AI Vendors and AI-Enabled Platforms
Vonage (NYSE: VG), a business cloud communications leader, is advancing real-time intelligence in the enterprise by combining the power of Nexmo, the Vonage API Platform (Nexmo), with the offerings of a growing network of artificial intelligence (AI) providers, including Amazon Web Services (AWS), Google Cloud, and Microsoft; and AI-enabled Platforms and ISVs, including Workplace by Facebook, i2x, MuleSoft, OneReach, Over.ai, VoiceBase, Talkpush and Voicera.
AI-powered speech analytics provide actionable intelligence from all media content for eMAM customers will increase discovery and value of their large archives.
The launch of VoiceBase AU ensures enterprise calls will be processed exclusively in region, in support of Australia’s Data Protection Acts
VoiceBase Strengthens its Speech Analytics API with a Powerful New Categorization Engine and Query Language (VBQL)
Using a familiar SQL-like language and a web-based Analyst workbench, Analysts can quickly build call Categories at scale to power dashboards, scorecards, and KPIs that matter the most to an enterprise.