VoiceBase Listed In Forbes
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Companies are using business intelligence (BI) tools to parse data from customer interactions, especially phone calls, to gain new insights about relationships, sales performance, and even product direction.
In our lightning talks, you can learn about all the different AI technologies that you can use with Box Skills like Hive.ai, eBrevia and Voicebase.
Zailab have announced a new partnership with the AI-powered voice analytics provider VoiceBase. ZaiLab first got in contact with VoiceBase at the Orlando expo Enterprise Connect and the two companies have been working on a deal ever since.
Voice has joined the hypermedia revolution, becoming rich a data type. VoiceBase has taken pole position as the “Google of semantic contextual voice”.
But with new technologies available in cloud contact centers, companies are taking advantage of those recordings to improve business operations.
VoiceBase voice analytics technology extends from the contact center to the enterprise, powering call tracking, compliance, agent monitoring, and sales coaching.
With dual-channel recording now available via a Twilio API, this speech analytics API provider says the time has come to start attaching spoken-data transcripts to big data to create a 'big voice' opportunity. You've no doubt heard about "big data," that...
The number of SaaS applications has exploded and there is a rising wave of software innovation in the area of APIs that provide critical connective tissue and increasingly important functionality. There has been a proliferation of third-party API companies, which is fundamentally changing the dynamics of how software is created and brought to market.