May 17, 2020,12:54pm EDT 10 Ways AI Can Improve Voice Of The Customer Programs Louis Columbus "Machine learning algorithms are making it possible to provide a real-time multidimensional view of caller and agent-based attitudinal performance, intonation, sentiment, and...
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All things VoiceBase around the web.
Companies are using business intelligence (BI) tools to parse data from customer interactions, especially phone calls, to gain new insights about relationships, sales performance, and even product direction.
In our lightning talks, you can learn about all the different AI technologies that you can use with Box Skills like Hive.ai, eBrevia and Voicebase.
Zailab have announced a new partnership with the AI-powered voice analytics provider VoiceBase. ZaiLab first got in contact with VoiceBase at the Orlando expo Enterprise Connect and the two companies have been working on a deal ever since.
Voice has joined the hypermedia revolution, becoming rich a data type. VoiceBase has taken pole position as the “Google of semantic contextual voice”.
We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing.
But with new technologies available in cloud contact centers, companies are taking advantage of those recordings to improve business operations.
VoiceBase voice analytics technology extends from the contact center to the enterprise, powering call tracking, compliance, agent monitoring, and sales coaching.
With dual-channel recording now available via a Twilio API, this speech analytics API provider says the time has come to start attaching spoken-data transcripts to big data to create a 'big voice' opportunity. You've no doubt heard about "big data," that...