San Francisco, CA, USA, Nov. 12, 2019 — VoiceBase, the leading AI-driven voice analytics company, today announced Text Analytics. This new capability empowers organizations to analyze text data in parallel with voice data. Customers can now ingest text data from chat, messaging, email, social platforms, forums and help platforms such as Zendesk, ServiceNow and Salesforce.
“Combining text data with our award winning AI-powered voice analytics platform allows for organizations to truly listen to the omni-voice of the customer,” said Mark Langsfeld, VP of Product, VoiceBase.
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
Introducing VoiceBase Online
With the competitive landscape changing many industries, customer experience is at the core of digital transformation. To enable customers to optimize the time to market for speech and text analytics, VoiceBase is also introducing VoiceBase Online. VoiceBase Online is a fully hosted SaaS application that hosts the analytics databases with optimized query schemas, data transformations, and front-end visual analytics, powered by Tableau.
“In a changing analytics world, many customers ask for self-service, but a segment of customers also desire full-service analytics. VoiceBase Online is a fully hosted, highly scalable, and affordable option for organizations that value speed to market with their voice of the customer analytics,” said Langsfeld.
General availability for VoiceBase Online is January 2020.
Introducing VoiceBase Enterprise Accelerator
To help organizations rapidly deploy speech and text analytics at scale, VoiceBase is also announcing Enterprise Accelerator.
Enterprise Accelerator is a tightly integrated, turn-key analytics platform. Through simple online configuration, Enterprise Accelerator creates and continually maintains a performant and easy-to-query warehouse in your own Snowflake, Redshift, or Azure SQL instance. Enterprise Accelerator also provisions a companion Tableau server site with a suite of ready-to-customize dashboards.
Langsfeld added “Speed and flexibility are at the heart of Enterprise Accelerator, and our alpha customers and partners are really excited by how fast we can go from a call recording to enterprise scale analytics within hours.”
“At Delta Dental of Washington, Enterprise Accelerator allowed us to spend time on analysis, without having to build out an internal analytics environment. Deploying through Enterprise Accelerator easily saved us months of project time,” said Becky Masters, Director of Digital Experience.
General availability for VoiceBase Enterprise Accelerator is January 2020.
To learn more about Text Analytics, VoiceBase Online, and Enterprise Accelerator, stop by the Tableau Conference 2019 in Las Vegas from November 12th through 15th. VoiceBase will be in the expo hall at Mandalay Bay, booth 639.
VoiceBase helps people bring vision to voice. VoiceBase’s AI-driven platform allows people to quickly process speech and text data to create actionable insight.