VoiceBase Text Analytics
Empowering organizations to analyze text data in parallel with voice data like never before. Customers can now ingest text data from chat, messaging, email, social platforms, forums and help platforms such as LiveChat, Zendesk, ServiceNow and Salesforce.
“Combining text data with our award winning AI-powered voice analytics platform allows for organizations to truly listen to the omni-voice of the customer.
-Mark Langsfeld, VP of Product, VoiceBase.
From the big voice blog
Call centers are a rich source of sensitive personal information, particularly financial information such as credit card details. They are the main channel where customer problems are addressed, and sensitive data are shared. Personal data such as credit card numbers and social security numbers hold great financial value and are often bought and sold on the dark web by cyber criminals.
Many organizations are hungry to understand what customers and prospects think of their brand, products, services, and unique relationship. To this end, organizations are trying to move from reactive responses to negative experiences to proactive real-time action at the time of both positive and negative interactions.
How to track and measure sales and marketing campaigns in your outbound call center for superior results.