Text Analytics
Speech + Text = True Voice of the Customer. Are you listening?
VoiceBase Text Analytics
Empowering organizations to analyze text data in parallel with voice data like never before. Customers can now ingest text data from chat, messaging, email, social platforms, forums and help platforms such as LiveChat, Zendesk, ServiceNow and Salesforce.
“Combining text data with our award winning AI-powered voice analytics platform allows for organizations to truly listen to the omni-voice of the customer.
-Mark Langsfeld, VP of Product, VoiceBase.
From the big voice blog
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DMG Speech Analytics Product & Market Report
DMG provides insight on the speech analytics market and products, with a focus on VoiceBase
AI-Powered Speech Analytics
Learn how different forms of AI are used in the VoiceBase technology stack.