Text Analytics

Speech + Text = True Voice of the Customer. Are you listening?

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VoiceBase Text Analytics

Empowering organizations to analyze text data in parallel with voice data like never before. Customers can now ingest text data from chat, messaging, email, social platforms, forums and help platforms such as LiveChat, Zendesk, ServiceNow and Salesforce.

“Combining text data with our award winning AI-powered voice analytics platform allows for organizations to truly listen to the omni-voice of the customer.

-Mark Langsfeld, VP of Product, VoiceBase.

From the big voice blog

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