Being data-led and customer-centric is no longer an option if a brand wants to remain competitive. Learn how marketing leaders can leverage speech analytics technology to understand key customer and market trends.
HOW CAN YOU INCREASE BPO CALL CENTER REVENUE AND EFFICIENCY?
Avantive Solutions faced a difficult challenge: improving agent sales performance and outcomes.
They had ambitious goals – and they reached them. How? They leveraged some of the most powerful AI speech technology on the market and scanned and analyzed 100% of their customer interactions to strategically approach sales optimization. What they discovered allowed them to surpass their goals, and increase sales conversions by over 100%. Learn how they did it in this case study.
NLP gives computers the ability to derive meaning from large amounts of unstructured data like text and recorded speech.
By processing text and conversational data, health providers can classify, extract, and summarize large amounts of data for business and operational insights.
The holiday season is quickly approaching! Most businesses, especially E-commerce stores, are coming up with strategies to capitalize on opportunities that come with them. According to Adobe Digital Insights in 2019, sales increased by 13.1% with consumers in the USA spending more than $142.5 billion dollars between November 1 and December 26 online. This number has been rising since 2016.